Citation is a strong provider — for larger businesses. But if you're running a team of one to ten, you're paying for a service designed for companies ten times your size. The Employer Support Hub is the alternative: a named CIPD-qualified consultant, fair pricing, and no long lock-in contracts.
The most common reason employers give for switching is simple: they never speak to the same person twice. When you're dealing with a sensitive grievance or a difficult redundancy, you want an adviser who already knows your business — not someone reading your file for the first time.
The second reason is value. Citation's pricing model works for companies with 20+ employees. For a team of three or five, you're often paying for capacity and features you'll never use. Our memberships start at £149/month and include everything a small employer actually needs: a named consultant, HR software, compliant documentation, employee benefits, and 12 hours of proactive support time per year.
The third reason is freedom. Long contracts with complicated notice periods make it hard to leave, even when you're not getting value. We'd rather earn your loyalty through exceptional service.
Switch from Citation to a membership designed for 1–10 employees. No long contracts. No call centre. Just a named consultant who knows your team.